VAT information

VAT stands for Value Added Tax. The current UK rate is 20%.

VAT is a tax that you pay when you buy goods in the European Union (EU), including the United Kingdom. It does not apply to children’s clothing, children’s shoes, and books. Where it applies, VAT is included in the price of the goods, not added at checkout.

Delivering outside the EU
Deliveries sent to customers who live outside of the European Union do not have to pay VAT. We remove the VAT value of 20% from all non-EU orders. This is shown clearly in your shopping basket when you checkout.

Delivering within the EU
Children’s clothing, shoes and books do not have include VAT. Where VAT does apply, it is included in the price of the products and will be clearly itemised in your shopping bag.

Payment methods

We currently accept Paypal and all major credit and debit cards including American Express, Visa, MasterCard, Delta, Switch/Maestro, Solo.

Please note we do not accept bank transfers, cheques or Western Union payments.

What is the CVV?

The CVV offers you increased protection against credit card fraud online.

The CVV is the last 3 numbers printed on the signature strip on the back of the credit card.

Declined card?

If your Credit Card has been declined it may be due to the following:

You have inputted the number, date or security code (CVV) incorrectly.
The name and address does not match the address the Bank has on file for you.
Your Bank have refused it for security reasons.
There may not be enough funds to cover the payment.

If this problem arises, you need to contact your bank to resolve.

What currencies do you accept?

Mummys Online currently only accepts payment in British Pounds.

Payment security

Payments on Mummys Online are completely secure and private and we do not hold any of your payment information.

All payments are processed using SagePay, a leading online secure payment gateway. In addition to all transactions being encrypted using Secure Socket Layer (SSL) technology, SagePay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Whenever you see a padlock symbol on your webpage (check the bottom or top corners) or when your URL address begins with https:// it means that SSL is enabled and protecting your data.

Every order is confirmed by an automated email which shows the details of your purchase