Terms and Conditions
ORDERS
Orders can only be placed and paid for online
Orders cannot be cancelled once payment has been made, if you wish to return an item, please follow our returns policy.
Orders placed before 2.30pm will be sent out the same day.
Orders must be placed before 2.30pm Mon to Thurs for guaranteed next day delivery service.
DELIVERY
We deliver Worldwide.
We will arrange for your order to be delivered to the delivery address given at checkout.
Our UK Standard delivery is a Recorded delivery service.
UK Standard deliveries should reach you in within 3 working days.
UK Next day delivery orders have to be placed before 2.30pm Mon to Thurs.
European deliveries are International Signed For deliveries.
European deliveries should reach you within 7 working days.
International deliveries are International Signed For deliveries.
International deliveries should reach you within 10 - 14 working days.
DELIVERY CHARGES
uk standard £3.95
uk next day £6.95
euro standard* £9.95
international standard* £14.95
* Any additional custom clearance charges are your responsibilty! *
We have no control over these charges and cannot predict what they might be!
* Custom policies vary widely from country to country. *
You may want to contact your local customs office for more information.
PLEASE NOTE - If you are ordering from Ireland or any other country without a postcode in your address, you will need to add "000" to the postcode field in order for your transaction to be successfully processed.
Please contact us if you have any problems with this.
PAYMENT
Payment can be made online by Credit Card, Debit Card and also by Paypal.
In addition to the payment of your order you will be asked to pay a delivery charge.
RETURNS
Should you wish to return an order or item, it must be returned within 10 days of receiving it.
Returns Address:
Mummys Online
PO Box 1296
Hemel Hempstead
Hertfordshire
HP1 9JF
UK
If you need to contact us for any reason
info@mummysonline.com
01442269756 UK or 00441442269756 Outside UK
Goods shall be returned in the following conditions;
All labels still attached.
In its original packaging.
In a re saleable condition.
A full refund will be given for goods that meet the above conditions excluding postage.
Refunds will be given by the same method you paid
If you wish to exchange an item, please let us know by email and provided the item is in stock we will be happy to send the replacement out to you once the original items have been received back.
However, you will be charged for the new delivery.
PRIVACY
Any personal information that you submit to us will not be sold, passed on or distributed to any other third party.
We are committed to ensuring that your privacy is protected.
CONTACT US
We will reply to all e-mails within 48hrs.If you have any Enquiries, Questions, Feedback, Returns or Complaints you can e-mail us at:
info@mummysonline.com
Should you need to call a member of the team at the office the number is...
01442269756 UK
00441442269756 OUTSIDE UK
Our office hours are 10am to 5pm
Out of office from 3pm-4pm for the school run!!
You can also write to us with any Enquiries, Questions, Feedback or Complaints at:
Mummys Online
PO Box 1296
Hemel Hempstead
Hertfordshire
HP1 9JF
UK
Please provide contact details if you want a reply to any letters written.
The best way of contact is via e-mail but if you need to, please dont hesitate to write or call!!
